Inbound Contacts Representative

The Inbound Contacts Representative serves as a central support provider for patients by handling inbound calls, scheduling appointments, and addressing inquiries related to prescriptions, test results, and the patient portal. This role requires delivering superior patient service while adhering to compliance regulations and maintaining high performance standards in a fast-paced environment. The position reports to a Patient Support Supervisor and focuses on ensuring a positive patient experience through effective communication and problem-solving.