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Inbound Sales Management Senior Analyst - Voice at Accenture - ApplyBlast

Inbound Sales Management Senior Analyst - Voice

Accenture

11 days ago

3.9 on Glassdoor

Hyderabad, Telangana, India

Onsite

Full Time

Senior

0 applicants

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About this role

The Inbound Sales Management Senior Analyst - Voice role focuses on managing customer support operations, resolving customer queries, handling escalations, and ensuring complaints are addressed within SLAs. This position aims to transform customer service into a strategic differentiator by leveraging technology to enhance both customer and agent experiences. The role involves analyzing complex problems, collaborating with peers and clients, and may require working in rotational shifts.

Responsibilities

Manage and resolve customer queries and escalations
Handle complaints and provide best resolutions within SLAs
Analyze and solve increasingly complex customer support problems

Skills

About Accenture

accenture.com

Headquarters

Canal Harbour, Westmeath, Ireland

Company Size

10001+ employees

Founded

1989

View Profile

Accenture is a global professional services company providing consulting, technology, operations and digital transformation services to organizations worldwide.