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Inbound Sales Representative Associate-Voice at Accenture - ApplyBlast

Inbound Sales Representative Associate-Voice

Accenture

4 months ago

3.9 on Glassdoor

Remote

Full Time

Junior

0 applicants

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About this role

The Inbound Sales Representative Associate supports Accenture's Customer Support vertical by managing and resolving customer, employee, and vendor queries via phone, email, and chat. The role involves handling escalations, adhering to strict service level agreements, and delivering personalized interactions for US-based clients during night shifts. This position requires strong problem-solving abilities to address routine and escalated issues within a structured support framework.

Responsibilities

Resolve customer and employee queries via phone, email, and chat
Manage escalations and complaints to ensure SLA compliance
Deliver personalized support primarily to the US region during night shifts
Solve routine problems using established guidelines and precedents
Collaborate with the team to maintain efficient support processes

Skills

Qualifications

Any Graduation

About Accenture

accenture.com

Headquarters

Canal Harbour, Westmeath, Ireland

Company Size

10001+ employees

Founded

1989

View Profile

Accenture is a global professional services company providing consulting, technology, operations and digital transformation services to organizations worldwide.