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Inbound Sales Representative Associate-Voice at Accenture - ApplyBlast

Inbound Sales Representative Associate-Voice

Accenture

4 months ago

3.9 on Glassdoor

Mumbai

Hybrid

Full Time

Junior

0 applicants

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About this role

An Inbound Sales Representative Associate at Accenture manages customer and employee queries across channel interactions including calls, emails, and chats. The role involves resolving complaints, handling escalations, and ensuring seamless support within Service Level Agreements while adapting to rotational night shifts serving the US region. Candidates will leverage strong communication skills to deliver personalized interactions and maintain high-quality support standards in a blended environment.

Responsibilities

Resolve customer and employee queries across voice, email, and chat channels
Handle escalations and complaints to deliver best resolutions within SLAs
Manage a blended support process involving calls and digital interactions
Ensure personalized and seamless interactions for clients in the US region
Convert complex issues into clear understanding and provide accurate solutions

Skills

Qualifications

Any Graduation1 to 3 years of experience

About Accenture

accenture.com

Headquarters

Canal Harbour, Westmeath, Ireland

Company Size

10001+ employees

Founded

1989

View Profile

Accenture is a global professional services company providing consulting, technology, operations and digital transformation services to organizations worldwide.