Incident Management Analyst (Executive - Incident Management)
NCR Atleos(4 days ago)
About this role
The Incident Management Analyst monitors ATM fleets to ensure high availability and customer satisfaction by resolving issues, managing outages, and coordinating with support teams. They handle customer calls, troubleshoot problems, and work to improve incident response processes. The role involves working in a high-volume environment, with flexible hours and a focus on maintaining service levels.
Required Skills
- Troubleshooting
- Customer Service
- Incident Management
- ATM
- Support Systems
- Communication
- Process Improvement
- Windows
About NCR Atleos
ncratleos.comDelivering exceptional ATM & ITM solutions, NCR Atleos empowers financial institutions & retailers to expand access & optimize branch operations.
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