Incident / Problem Management Associate I
FIS(10 days ago)
HybridFull TimeMedior$68,989 - $93,076 (estimated)IT Operations
Apply NowAbout this role
This role involves managing the incident review and escalation process related to ATM operations and other systems, supporting a computing environment aimed at ensuring high availability and swift response to production incidents. The position requires coordination across teams and adherence to ITIL frameworks to maintain service continuity.
Required Skills
- Incident Management
- ATM Operations
- ITIL
- Troubleshooting
- Communication
- Problem Solving
- Incident Coordination
- Customer Service
- Ticketing Systems
- Shift Work
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