Customer Care Incident Management Analyst
perk
About this role
A Customer Care Incident Management Analyst at Perk manages the Mass Incident process, monitors disruptions, and provides data-driven insights to ensure operational stability. The role involves coordinating with cross-functional teams, executing response actions, and supporting daily operations with a focus on customer impact and continuous improvement.
Skills
About perk
perk.comPerk is an intelligent platform for travel and spend that helps businesses empower travelers while maintaining control over spend. It provides an industry-leading travel inventory, 24/7 support, and easy booking to streamline corporate travel. The brand is associated with TravelPerk and Yokoy, highlighting a multi-brand ecosystem, and was founded in 2015. Perk aims to simplify travel and spend management for modern organizations.
About perk
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for perk.
Salary
$60k – $80k
per year
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