Incident Management, Lead (Bilingual)

The Incident Management Lead at Interac is responsible for leading, coordinating, and continuously improving the Incident Management process, with a focus on the rapid resolution of major incidents across all products and platforms. This role involves guiding the Incident Management team to deliver high-quality incident management, effective communications, insightful reporting, and other related accountabilities. The position requires fluency in both English and French and a proven track record in senior incident management leadership.