Incident & Problem Manager
The Rank Group
About this role
An Incident & Problem Manager at Rank supports critical IT service management functions, focusing on managing and resolving major IT incidents and problems within an ITIL v4 framework. The role involves coordinating incident resolution, communicating with stakeholders, and continuously improving incident management processes.
Skills
About The Rank Group
rank.comRank Group Plc is a British leisure and gaming company — "Entertaining Britain since 1937." It operates well-known retail brands such as Mecca (bingo) and Grosvenor (casinos) alongside digital gaming platforms, delivering entertainment to millions of customers. The company combines venue-based and online experiences and emphasises customer service, community engagement and responsible gambling as part of its public-company offering.
About The Rank Group
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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