Information Technology Specialist
Zendesk(2 months ago)
About this role
Zendesk is seeking a Problem Manager who excels at identifying root causes and implementing proactive solutions to improve IT operations and employee experience. This role focuses on analyzing patterns, driving systemic fixes, and ensuring long-term stability of applications and infrastructure within the organization. The Problem Manager is critical in building a continuous improvement culture in partnership with various teams across the company.
Required Skills
- Problem Management
- Root Cause Analysis
- Stakeholder Management
- ITIL
- Continuous Improvement
About Zendesk
zendesk.comDiscover AI-powered, award-winning customer service software trusted by 200k customers. Make customers happy via text, mobile, phone, email, live chat, social media.
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