Integrations Product Manager

Cresta(5 days ago)

RemoteFull TimeSenior$130,000 - $190,000Product Management

About this role

Cresta is revolutionizing contact centers by integrating AI and human insights to enhance customer interactions. The company leverages advanced AI technology to automate processes, discover customer insights, and empower teams to work more efficiently. Joining Cresta means working at the forefront of AI-driven customer engagement solutions within a collaborative and innovative environment.

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Required Skills

AI
Product Strategy
Stakeholder Management
APIs
CCaaS
iPaaS
Generative AI
SDK
Automation
Customer Experience

About Cresta

cresta.com

Cresta is a unified platform for human and AI agents that helps contact centers save money, grow revenue, and deliver better customer experiences. It provides real‑time agent coaching and conversational AI (virtual agents and assisted workflows), plus analytics and quality insights that reduce handle time, increase conversions, and boost agent productivity. Cresta integrates with existing contact‑center systems and CRMs so enterprises can deploy AI assistance and supervised autonomous agents across support and sales channels. The platform is designed to drive measurable ROI through automated coaching, real‑time guidance, and outcome‑focused analytics.

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