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ISC Functional Support Analyst at The University of British Columbia - ApplyBlast

ISC Functional Support Analyst

The University of British Columbia

4 months ago

Vancouver, BC, Canada

Onsite

Full Time

Senior

0 applicants

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About this role

The ISC Functional Support Analyst serves as a Tier 2 subject matter expert for HR and Finance systems at the University of British Columbia, providing deep expertise on the Workday platform. This role involves troubleshooting complex issues, analyzing workflow failures, and optimizing business processes to improve data integrity and operational efficiency. The analyst acts as a bridge between technical support teams and business units, offering strategic recommendations to align system capabilities with organizational goals.

Responsibilities

Provide Tier 2 operational support and troubleshoot complex HR and Finance system issues
Analyze failed workflows to identify root causes and apply appropriate solutions
Develop business cases and test cases for system enhancements and upgrades
Create and maintain functional documentation for business and operational procedures
Advising stakeholders on system optimization to improve business process efficiency

Skills

Qualifications

Undergraduate degree in Business or related fieldCHRP certification (preferred)CPA, CMA, or CA certification (preferred)CHA/HR administration degree (preferred)Three years of related experience

About The University of British Columbia

ubc.ca

The University of British Columbia is a global centre for research and teaching, consistently ranked among the top 20 public universities in the world.