Issuing Customer Maintenance Analyst Part-Time 25 hours/Week

An Issuing Customer Maintenance Analyst at Barclays supports customers with day-to-day queries relating to credit and charge cards, working primarily in a back-office capacity to investigate, resolve, and maintain accounts. This part-time role (25 hours/week) involves end-to-end case management using internal systems, occasional outbound calls for complex or vulnerable customer situations, and delivering outcomes that meet regulatory and service standards. The role emphasizes empathy, professionalism, and collaboration with internal teams to ensure compliant and positive customer experiences.