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IT Endpoint Support Technician at OhioHealth - ApplyBlast

IT Endpoint Support Technician

OhioHealth

4 months ago

3.7 on Glassdoor

Onsite

Full Time

Junior

0 applicants

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About this role

An on-site IT Endpoint Support Technician provides Tier 1 & 2 technical support to end users across various OhioHealth facilities, ensuring efficient issue resolution and removing friction from the user experience. The role involves addressing user incidents, collaborating on knowledge-base articles, and participating in organizational on-call rotations for high-priority endpoint issues. Personnel must also develop strong customer service relationships while maintaining a focus on safety, quality, and efficiency within a high-reliability healthcare environment.

Responsibilities

Provide Tier 1 and Tier 2 technical support to end users
Resolve user incidents and manage equipment installations
Maintain knowledge-base articles for team consistency
Perform regular departmental rounding for customer service
Participate in on-call rotations for high-priority issues

Skills

Qualifications

High School Diploma or GEDCompTIA A+ CertificationITIL Foundation Certification

About OhioHealth

ohiohealth.com

Headquarters

Columbus, Ohio, United States

Company Size

10001+ employees

Founded

1891

View Profile

OhioHealth is a family of not-for-profit hospitals, healthcare facilities and physicians that has been serving central Ohio since 1891. The system offers a wide range of services including primary care, urgent care, women's health, kidney transplant care, and virtual health. OhioHealth is committed to making healthcare easy, accessible, and connected for patients across central Ohio.