IT Field Technician Level I/Dispatcher
Lyra Technology Group(1 month ago)
About this role
The IT Technician (Level 1) at Pact-One Solutions provides first-line technical support and manages dispatch for IT service requests within a dental-focused MSP. The role involves coordinating resource assignments, maintaining communication with clients and technicians, and ensuring efficient service delivery and customer satisfaction. This position is part of Lyra Technology Group and operates out of the Las Vegas office.
Required Skills
- Call Handling
- Ticketing
- Prioritization
- Escalation
- Scheduling
- Onsite Coordination
- Typing
- Computer Literacy
- Customer Service
- Communication
+1 more
Qualifications
- Valid Automotive Insurance
- Clean Driving Record
- Background Check
- Drug Test
About Lyra Technology Group
lyratechgroup.comLyra Technology Group is a family (a “constellation”) of industry-leading technology service companies operating as an independent portfolio of businesses. Its operating companies deliver managed IT and device lifecycle services, along with broader technology solutions, to organizations across sectors. Each business is run by an experienced, autonomous management team focused on operational excellence, customer service, and scalable delivery. Lyra partners with organizations to simplify device management, improve IT reliability, and accelerate digital transformation.