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IT Help Desk Manager at Altera Digital Health - ApplyBlast

IT Help Desk Manager

Altera Digital Health

4 months ago

3.1 on Glassdoor

Mobile, AL

Onsite

Full Time

Senior

0 applicants

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About this role

An IT Help Desk Manager oversees the daily operations of a hospital's technical support team, ensuring smooth functionality of critical clinical systems and maintaining high service standards. This role involves leading staff development, managing complex incident resolution, and acting as a primary escalation point for technical issues affecting patient care. The manager drives continuous improvement in IT service delivery while adhering to healthcare regulations and collaborating with clinical leadership.

Responsibilities

Lead and manage day-to-day operations of the hospital IT help desk
Oversee support for acute care applications and clinical systems
Hire, train, schedule, and supervise help desk analysts and technicians
Implement ITIL-based processes for incident, problem, and change management
Ensure adherence to healthcare regulations including HIPAA and HITECH

Skills

Qualifications

ITIL Certification

About Altera Digital Health

alterahealth.com

Company Size

5001-10000 employees

View Profile

Altera Digital Health is a global healthcare IT company with more than 30 years of experience helping health systems and provider organizations modernize and optimize electronic health records (EHRs). They deliver solutions and services across EHR usability, interoperability, infrastructure modernization, and managed services to improve clinical workflows, data exchange, and operational performance. Altera partners with organizations of all sizes worldwide to provide consulting, technical implementation, and ongoing support that unlocks better patient care and measurable value from health IT investments.