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IT Help Desk Manager at IntelliDyne, LLC - ApplyBlast

IT Help Desk Manager

IntelliDyne, LLC

5 months ago

Herndon, Virginia, United States

Onsite

Full Time

Manager

0 applicants

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About this role

The IT Help Desk Manager leads a team of 10–15 Tier 1 help desk agents, ensuring high-quality customer service, timely incident resolution, and continuous improvement of help desk operations. The role oversees daily queue management, agent performance, training, and alignment with IT service management standards.

Responsibilities

Lead and develop Tier 1 help desk team
Oversee ticket queue management and SLA compliance
Generate performance reports and drive continuous improvement

Skills

Qualifications

HDI Certification (Support Center Manager or Desktop Support Manager)ITIL Foundation certificationMCP certificationMCSA certificationMCSE certification

About IntelliDyne, LLC

intellidyne-llc.com

Headquarters

Tysons, Virginia, United States

Company Size

201-500 employees

Founded

1999

View Profile

IntelliDyne is a government-focused information technology firm that empowers the federal workforce with people‑first, mission‑driven technology solutions. They help federal agencies improve mission performance through digital transformation services such as cloud migration, cybersecurity, data analytics, and enterprise IT modernization. Combining technical expertise with human‑centered design and disciplined program management, IntelliDyne delivers scalable, compliant solutions tailored to agency needs. The company positions itself as a trusted partner focused on driving measurable mission outcomes for the public sector.