IT Operation Specialist I
Cloudflare Events(1 month ago)
About this role
The IT Operations Specialist I (P2) on Cloudflare’s Global AskIT Service Desk (based in Bengaluru) provides Tier 1 virtual technical support to employees worldwide via ticket, phone, and chat. The role supports 24x7 global coverage on an assigned afternoon shift, works onsite five days a week, and collaborates with IT operations, security, and Tier 2 teams to ensure continuity and minimize disruption for global users.
Required Skills
- IT Support
- Remote Support
- Troubleshooting
- Windows
- MacOS
- VDI
- Ticketing Systems
- Remote Diagnostics
- Account Management
- Active Directory
+6 more
Qualifications
- Associate's Degree in Information Technology or Computer Science
- ITIL 4 Foundation
- CompTIA A+
- Microsoft 365 Fundamentals
About Cloudflare Events
cloudflare.comCloudflare is a global edge network and security platform that helps businesses connect, protect, and build on the Internet. It offers CDN, DDoS mitigation, managed DNS, WAF, zero-trust access, and developer services like Cloudflare Workers to run code at the edge. Cloudflare's products improve application performance and reliability while reducing complexity and cost for enterprises, developers, and consumer sites worldwide. The company emphasizes broad global coverage, low latency, and integrated security and performance features delivered from its distributed points of presence.