IT Ops Specialist
Pigment(2 years ago)
About this role
The IT Ops Specialist at Pigment serves as the primary point of contact for employees needing IT assistance in a modern, cloud-first environment. The role ensures scalable, high-quality IT support as the company grows, with a strong emphasis on user experience, security, and operational reliability. This position involves owning support operations end-to-end and contributing to the continuous improvement of IT processes and tools. Based mainly in the Paris office, it combines hands-on support with data-driven optimization of IT services.
Required Skills
- IT Support
- Ticket Management
- Technical Investigation
- User Communication
- Knowledge Base Management
- Support Tool Administration
- Workflow Automation
- Reporting Analysis
- Onboarding Management
- Offboarding Management
+16 more
About Pigment
pigment.comPigment is an integrated business planning platform that helps companies analyze, model, and plan across finance, operations, and commercial functions. It unifies data into a flexible multi‑dimensional model for driver‑based forecasting, scenario modeling, and real‑time reporting to replace fragmented spreadsheets and point tools. The platform pairs visual, no‑code modeling and collaboration/workflow features with agentic AI to automate analyses, accelerate planning tasks, and surface recommendations. Organizations use Pigment for budgeting, forecasting, strategic and operational planning to run faster, more confident what‑if analyses and decisions.