IT PROBLEM & INCIDENT COORDINATOR
BDC(17 days ago)
About this role
The role involves managing problem and incident processes to ensure the stability and reliability of IT services. It requires coordinating technical teams, conducting root cause analyses, and supporting major incident resolution, all within an ITIL framework.
Required Skills
- ITIL
- ServiceNow
- Incident Management
- Problem Management
- Root Cause Analysis
- ITSM
- Coordination
- Communication
- Troubleshooting
- Process Improvement
About BDC
bdc.caWe are BDC, the Business Development Bank of Canada and the financial institution devoted to Canadian entrepreneurs. We help create and develop strong Canadian businesses through financing, advisory services and capital, with a focus on small and medium-sized enterprises.
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