IT Service Delivery Manager with English and French (H/F)

Philip Morris International(4 days ago)

RemoteFull TimeSenior$123,386 - $166,153 (estimated)Information Technology

About this role

The IT Service Delivery Manager with English and French oversees client relationships, ensuring satisfaction and alignment with Concentrix IT services. They serve as the primary contact for clients, manage communication, resolve issues, and coordinate IT service delivery efforts, including outages and project management.

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Required Skills

Client Relations
Service Management
Incident Management
Outage Resolution
Change Management
Project Management
Cost Management
Communication Skills
Bilingual
Conflict Resolution

About Philip Morris International

pmi.com

Philip Morris International (PMI) is a leading global company focused on creating a smoke-free future by developing innovative alternatives to traditional cigarette smoking. Committed to providing products that are better choices for consumers, PMI aims to replace cigarettes with smoke-free products over time. The company leverages advanced technology and rigorous research to enhance the consumer experience while prioritizing public health and sustainability. With a strong vision for a smoke-free world, PMI is transitioning towards a portfolio that reflects its commitment to reduced-risk products.

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