Performance Specialist (m/w/d) Customer Care & Sales

Philip Morris International(2 days ago)

Germany, Duisburg, GermanyOnsiteFull TimeSenior$112,095 - $152,964 (estimated)Customer Care & Sales

About this role

A Performance Specialist at Concentrix in Duisburg focuses on analyzing customer interactions and evaluating service quality to improve customer experience and sales performance. The role involves collaboration, feedback, and process optimization in an international call center environment.

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Required Skills

Quality Evaluation
Customer Service
B2B Sales
Communication
Process Improvement
Monitoring
Coaching
Analysis
Performance Management
Call Center

About Philip Morris International

pmi.com

Philip Morris International (PMI) is a leading global company focused on creating a smoke-free future by developing innovative alternatives to traditional cigarette smoking. Committed to providing products that are better choices for consumers, PMI aims to replace cigarettes with smoke-free products over time. The company leverages advanced technology and rigorous research to enhance the consumer experience while prioritizing public health and sustainability. With a strong vision for a smoke-free world, PMI is transitioning towards a portfolio that reflects its commitment to reduced-risk products.

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