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IT Service Desk 1st Level Support at Roche - ApplyBlast

IT Service Desk 1st Level Support

Roche

18 days ago

4.1 on Glassdoor

Petaling Jaya, Selangor, Malaysia

Onsite

Full Time

Junior

0 applicants

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About this role

This role provides first-level support and consultancy services to end users through various communication channels, handling incidents and requests for standard and non-standard software and hardware. The position involves troubleshooting technical issues, managing the end-to-end ticket lifecycle, and escalating complex problems to Level 2 support when necessary. It requires strong communication skills to assist counterparts across different countries and ensure effective resolution of IT service requests.

Responsibilities

Provide first-level support and consultancy services for users via multiple communication channels
Manage incident and request lifecycle including classification, assignment, tracking, and completion
Support standard and non-standard software, hardware, and infrastructure for end users

Skills

About Roche

roche.com

Headquarters

Basel, Basel-Stadt, Switzerland

Company Size

10001+ employees

Founded

1896

View Profile

As a pioneer in healthcare, we have been committed to improving lives since the company was founded in 1896 in Basel, Switzerland. Today, Roche creates innovative medicines and diagnostic tests that help millions of patients globally.