IT Service Desk Agent
Scotts Canada Ltd(3 months ago)
About this role
The IT Service Desk Agent I at Scotts Miracle-Gro is an entry-level IT support role focused on providing frontline technical assistance to end users. The position supports the organization by managing incidents, maintaining knowledge documentation, and facilitating timely resolution or escalation of technical issues. It contributes to efficient service delivery and user satisfaction across the company.
Required Skills
- Technical Support
- Troubleshooting
- Incident Management
- ServiceNow
- Escalation
- Knowledge Management
- Documentation
- Collaboration
- Communication
Qualifications
- High School Diploma or GED
- CompTIA A+
- CompTIA Security+
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