Advocate Health
The IT Service Desk Analyst I provides initial technical support to customers, resolving basic issues related to computers, servers, applications, and hardware while ensuring an excellent customer experience. The role involves assessing incidents, documenting interactions in a tracking system, and escalating complex problems to higher-level support when necessary. This fully remote position requires strong interpersonal skills and a foundational understanding of information systems.
Headquarters
Charlotte, North Carolina, United States
Company Size
10001+ employees
Founded
2022
Advocate Health is a nonprofit health system formed by the coming together of Advocate Health Care, Atrium Health, and Aurora Health Care. Headquartered in Charlotte, North Carolina, the system serves nearly 5.6 million unique patients across eight states through 69 hospitals and more than 1,100 sites of care. With Wake Forest University School of Medicine as its academic core, Advocate Health focuses on improving health outcomes, advancing health equity, and accelerating medical innovation.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Advocate Health.