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IT Service Desk Engineer at Chubb Fire & Security - ApplyBlast

IT Service Desk Engineer

Chubb Fire & Security

13 days ago

3.1 on Glassdoor

Bengaluru, Karnataka, India

Onsite

Full Time

Medior

0 applicants

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About this role

The IT Service Desk Engineer serves as the primary point of contact for IT incidents and service requests across the Api Group GCC and other sites. The role focuses on providing efficient L1.5 support for end-user devices, Microsoft 365 applications, and network connectivity while ensuring effective communication and timely escalation of unresolved issues. This position requires managing IT service management processes, including ticket tracking in ServiceNow and maintaining configuration data accuracy.

Responsibilities

Provide L1.5 end-user support for Windows devices and Microsoft 365 applications
Manage Active Directory user administration and Entra ID authentication issues
Log and track IT incidents through ServiceNow while ensuring CMDB data accuracy

Skills

Qualifications

ITIL Certification

About Chubb Fire & Security

chubbfs.com

Headquarters

Egham, England, United Kingdom

Company Size

10001+ employees

Founded

1818

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Chubb Fire & Security is one of the world's leading providers of fire safety and security solutions, protecting people and businesses for over 200 years. They offer a comprehensive range of services including fire prevention, alarms and detection, suppression systems, CCTV, access control, and remote monitoring via their connected platform Chubb visiON+. Operating across 17 countries with 12,000+ specialists and 200+ branches, they serve a wide range of sectors including banking, healthcare, data centres, retail, and more.