IT Service Desk Specialist
Hitachi Vantara Corporation
About this role
A Level 1 Service Desk Specialist at Hitachi Vantara provides first‑line technical support and customer service to internal employees, acting as the initial point of contact for computer and mobile device issues. The role focuses on receiving, documenting, prioritizing, and resolving or escalating IT requests using company tools and procedures. It supports the broader IT service delivery within a global data infrastructure organization.
Skills
Qualifications
About Hitachi Vantara Corporation
hitachivantara.comHitachi Vantara is the digital infrastructure and data operations arm of Hitachi that helps enterprises turn data into outcomes through storage, hybrid cloud, analytics, IoT/edge and data-management solutions. It delivers enterprise storage and converged infrastructure, software (including the Lumada platform), and professional and managed services to support digital transformation and integrate IT with operational technology. The company emphasizes sustainable, energy‑efficient "green IT" solutions and serves large organizations across industries with global deployment, consulting, and support.
Recent company news
PR NewswireHitachi Vantara Announces Intent to Sell oXya to Montefiore Investment
Jul 12, 2023
lelezard.comHitachi Vantara Announces CEO Sheila Rohra's Resignation and Leadership Succession; Akinobu Shimada Appointed as Chief Executive Officer
1 week ago
PR NewswireHitachi Vantara Appoints Tony Gonnella as New Chief Financial Officer
Dec 18, 2023
SourceSecurity.comHitachi launches new business entity Hitachi Vantara to solve business and societal challenges
Nov 8, 2017
GlobeNewswireHitachi Vantara Completes REAN Cloud Acquisition
Oct 23, 2018
About Hitachi Vantara Corporation
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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and employee contacts for Hitachi Vantara Corporation.
Salary
$70k – $93k
per year