IT Service Desk Specialist
Hitachi Vantara Corporation(14 days ago)
About this role
A Level 1 Service Desk Specialist at Hitachi Vantara provides first‑line technical support and customer service to internal employees, acting as the initial point of contact for computer and mobile device issues. The role focuses on receiving, documenting, prioritizing, and resolving or escalating IT requests using company tools and procedures. It supports the broader IT service delivery within a global data infrastructure organization.
Required Skills
- Phone Support
- Chat Support
- Ticketing
- Troubleshooting
- Active Directory
- Exchange Management
- Intune
- Citrix
- VPN
- Mobile Support
+4 more
Qualifications
- Associate's Degree in Computer Science
- 1 Year Relevant Experience
About Hitachi Vantara Corporation
hitachivantara.comHitachi Vantara is the digital infrastructure and data operations arm of Hitachi that helps enterprises turn data into outcomes through storage, hybrid cloud, analytics, IoT/edge and data-management solutions. It delivers enterprise storage and converged infrastructure, software (including the Lumada platform), and professional and managed services to support digital transformation and integrate IT with operational technology. The company emphasizes sustainable, energy‑efficient "green IT" solutions and serves large organizations across industries with global deployment, consulting, and support.
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