IT Service Desk, Tier 1

Xometry

3 months ago

3.2 on Glassdoor

Lexington, KY

Onsite

Full Time

Junior

2 applicants

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About this role

The IT Service Desk Tier 1 provides first- and second-level technical support to end users across multiple channels and ensures smooth access to systems and company devices. The role manages IT equipment lifecycle, supports onboarding/offboarding, maintains technical documentation, and collaborates with IT Engineering while escalating complex issues as needed. It emphasizes customer service, adherence to IT policies, and staying current with technology trends.

Skills

Qualifications

2+ Years ExperienceDegree in Related FieldCompTIA A+CompTIA Network+CompTIA Security+

About Xometry

xometry.com

Xometry is an on‑demand manufacturing marketplace that connects engineers and product teams with a distributed network of vetted manufacturers for high‑precision production parts and prototypes. The platform provides instant online quotes and ordering across processes including CNC machining, 3D printing, sheet‑metal fabrication, laser cutting, injection molding and related finishing/inspection services. Xometry combines automated CAD analysis, quoting, production scheduling and fulfillment to help companies move quickly from prototype to scaled production with global capacity and certified partners.