IT Service Desk, Tier 1
Xometry(1 month ago)
About this role
The IT Service Desk Tier 1 provides first- and second-level technical support to end users across multiple channels and ensures smooth access to systems and company devices. The role manages IT equipment lifecycle, supports onboarding/offboarding, maintains technical documentation, and collaborates with IT Engineering while escalating complex issues as needed. It emphasizes customer service, adherence to IT policies, and staying current with technology trends.
Required Skills
- Technical Support
- Hardware Troubleshooting
- Software Support
- Network Support
- VPN Troubleshooting
- Password Resets
- Access Management
- Device Management
- Equipment Lifecycle
- Onboarding
+10 more
Qualifications
- 2+ Years Experience
- Degree in Related Field
- CompTIA A+
- CompTIA Network+
- CompTIA Security+
About Xometry
xometry.comXometry is an on‑demand manufacturing marketplace that connects engineers and product teams with a distributed network of vetted manufacturers for high‑precision production parts and prototypes. The platform provides instant online quotes and ordering across processes including CNC machining, 3D printing, sheet‑metal fabrication, laser cutting, injection molding and related finishing/inspection services. Xometry combines automated CAD analysis, quoting, production scheduling and fulfillment to help companies move quickly from prototype to scaled production with global capacity and certified partners.
Apply instantly with AI
Let ApplyBlast auto-apply to jobs like this for you. Save hours on applications and land your dream job faster.
More jobs at Xometry
Similar Jobs
Tier 1 Service Desk Specialist
Makpar(3 years ago)
IT Service Desk Specialist
Hitachi Vantara Corporation(14 days ago)
IT Desktop Support - UK
Abnormal(8 days ago)
Tier 1 IT Support Specialist – Remote
Bold Business(18 days ago)
Junior IT Service Desk Analyst-Contract to Hire
Myriad360(1 month ago)
Help Desk Technician (Tier 1)
Nebius(2 months ago)