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IT Service Desk Technician at Everfox - ApplyBlast

IT Service Desk Technician

Everfox

4 months ago

3.6 on Glassdoor

Virginia, USA

Onsite

Full Time

Junior

0 applicants

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About this role

The Support Service Desk specialist manages end-user technical issues via phone, email, and ticketing systems while overseeing onboarding processes and documenting standard operating procedures. Candidates will diagnose endpoint problems, configure software on devices, and automate legacy processes to improve resolutions. This role requires collaboration with cross-functional IT teams and vendors to streamline service delivery and identify self-service opportunities.

Responsibilities

Serve as primary point of contact for technical support inquiries
Resolve endpoint software and functionality problems independently
Configure and deploy everfox imaged endpoints on computing devices
Document standard operating procedures and update knowledge base systems
Identify opportunities for self-service automation of repeatable tasks

Skills

Qualifications

Bachelor's degreeA+ CertificationHDI CertificationITIL CertificationMicrosoft Certification

About Everfox

everfox.com

Headquarters

Herndon, Virginia, United States

Company Size

1001-5000 employees

Founded

2023

View Profile

Everfox is a zero trust cybersecurity company that protects critical environments and safeguards sensitive data to power decision advantage. The company offers trusted connectivity solutions and cybersecurity platforms designed for high-assurance defense, with a focus on AI-powered decision dominance. Everfox serves defense and government sectors with advanced cyber security architecture and solutions.