IT Service Desk Technician

Impact Technology Group is seeking a motivated Technical Triage Technician to join its service desk team in Birmingham, Alabama, serving as the first point of contact for client technical support. The role involves gathering and documenting information, resolving common technical issues, and coordinating effective escalation when additional expertise is needed. This position is ideal for an early-career IT professional looking to build hands-on experience in a managed services environment while developing skills in troubleshooting and client service.