ITSM Strategy, Governance, and Service Catalog Lead

BRKZ(6 days ago)

HybridFull TimeSenior$99,000 - $225,000Information Technology

About this role

The ITSM Strategy, Governance, and Service Catalog Lead role is responsible for leading enterprise-wide IT Service Management practices, with a focus on strategy, standards, process maturity, and the service catalog lifecycle. The position involves collaborating with senior stakeholders to improve service quality and operational efficiency through governance, continuous improvement, and integration with ITSM tools like ServiceNow.

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Required Skills

ITIL 4
ITSM
ServiceNow
CMDB
Data Quality
Process Improvement
Governance
Stakeholder Management
Service Catalog

Qualifications

Bachelor's degree in Information Technology, Computer Science, or Business
Advanced ITIL 4 Certification

About BRKZ

boozallen.com

Booz Allen Hamilton is an advanced technology and management consulting firm that helps government and commercial clients transform missions using analytics, digital, engineering, and cybersecurity capabilities. The company designs and deploys data-driven, AI-enabled, cloud and cyber solutions to advance civil, defense, and national security priorities as well as enterprise modernization and operational resilience. Founded in 1914 and headquartered in McLean, Virginia, Booz Allen combines deep technical expertise and expert services—strategy, systems engineering, and program support—to deliver outcomes for public- and private-sector programs.

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