IT Service Management Specialist

ERAUINC Embry-Riddle Aeronautical Univ Inc.(4 days ago)

RemoteFull TimeMedior$60,000 - $70,000Technology

About this role

Embry-Riddle is seeking a Specialist to support its IT Service Management platform, TeamDynamix, focusing on enhancing service practices, maintaining the ITSM system, and analyzing support tickets. The role involves process improvement, documentation, and collaboration with IT leadership to ensure superior service delivery in a teleworking environment.

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Required Skills

ITIL
ITSM
ServiceManagement
ProcessAutomation
Ticketing
TeamDynamix
IncidentManagement
ChangeManagement
KnowledgeManagement
Automation

About ERAUINC Embry-Riddle Aeronautical Univ Inc.

erau.edu

Embry-Riddle Aeronautical University (ERAU) is the world's largest fully accredited institution specializing in aviation and aerospace education. Founded in 1926, it offers a diverse range of degree programs in engineering, business, and related fields, with options for both online and on-campus learning at its locations in Daytona Beach, Florida, and Prescott, Arizona. ERAU is committed to preparing students for successful careers in engineering and technology within the aviation and aerospace industries.

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