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IT Service Operations Technician at Boston Dynamics - ApplyBlast

IT Service Operations Technician

Boston Dynamics

20 days ago

4.1 on Glassdoor

Waltham, Massachusetts, United States

Onsite

Full Time

Medior

0 applicants

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About this role

The IT Service Operations Technician provides technical support and problem resolution for internal users, handling a mix of routine and moderately complex IT issues involving software, hardware, and network access. The role involves collaborating with team members to improve support procedures, documenting incidents in the IT service management system, and assisting with account administration and system maintenance. This position requires effective communication skills and the ability to troubleshoot technical issues while maintaining a user-centered support experience.

Responsibilities

Resolve IT support requests for desktops, laptops, and network connectivity
Troubleshoot moderately complex technical issues and escalate when necessary
Provision systems and configure user accounts for new hire onboarding

Skills

Qualifications

Associate degree in Information Technology, Computer Science, or related fieldBachelor's degree in Information Technology, Computer Science, or related fieldCompTIA A+ITIL FoundationMicrosoft Certified: Modern Desktop Administrator Associate

About Boston Dynamics

bostondynamics.com

Headquarters

Waltham, Massachusetts, United States

Company Size

201-500 employees

Founded

1992

View Profile

A leading global robotics company, Boston Dynamics builds practical robotics to tackle your toughest automation challenges and change your idea of what robots can do.