IT Service Support Agent

The IT Service Support Agent serves as the first point of contact for users seeking technical assistance, resolving software, hardware, and network-related issues to ensure the smooth functioning of Technology Services. The role involves providing timely and effective technical support via phone, email, chat, or in-person, while collaborating with other support professionals to troubleshoot and resolve customer issues. This position requires strong communication, problem-solving, and analytical skills to diagnose problems and maintain accurate records in the helpdesk ticketing system.