IT Services Specialist

United States - Genesys Cloud Services, Inc.(1 month ago)

HybridFull TimeSenior$119,509 - $161,252 (estimated)Information Technology

About this role

Genesys is hiring an IT Services Senior Specialist for the EMEA region to serve as an advanced L2/L3 technical resource resolving escalated ServiceDesk incidents and supporting device lifecycle operations. The role represents IT across the business, provides hands-on and remote support (including VIP/executive support), assists with onboarding/offboarding, and helps drive adoption of AI-assisted diagnostics and modern endpoint management. It requires strong customer focus, independent operation, and collaboration with global IT and engineering teams.

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Required Skills

Incident Management
Troubleshooting
Hardware Support
Windows
MacOS
Active Directory
Azure AD
Intune
Autopilot
ServiceNow

+6 more

Qualifications

A+ Certification
Microsoft Certification
ITIL Foundation

About United States - Genesys Cloud Services, Inc.

genesys.com

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