IT Support Administrator (L1/L2)

The IT Support Administrator (L1/L2) serves as the first point of contact for IT support, handling frontline Service Desk responsibilities alongside intermediate System Administration tasks. This role ensures operational stability and security compliance by resolving incidents, managing access, and supporting core infrastructure services like Intune, Azure AD, and Windows Server. The position requires collaboration with L3 teams for escalations and maintaining a positive user experience across global operations.