IT Support Analyst

Hiya

3 months ago

4.6 on Glassdoor

Seattle, United States

Hybrid

Full Time

Junior

4 applicants

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About this role

An IT Support Analyst at Hiya is responsible for delivering high-quality IT support to employees in Seattle and across North America, handling day-to-day IT operations including end-user support, device management, and SaaS tooling administration. This role also plays a critical part in supporting the company’s security and compliance efforts by assisting with SOC 2 and ISO 27001 audits, gathering and validating evidence from various systems, and collaborating with security teams. The IT Support Analyst will spend a significant portion of their time on IT support, while also gaining exposure to security best practices and compliance initiatives.

Skills

About Hiya

www.hiya.com

Hiya is a technology company focused on enhancing telecommunications by combating spam and fraud calls. Their platform provides innovative solutions such as Branded Call and Spam Analytics, which help businesses connect more effectively with customers while ensuring that legible calls are properly identified. Hiya also offers a range of AI-driven products, including voice detection and automated phone assistants aimed at improving user experience. Their services are utilized globally, catering to various sectors including enterprises, call centers, and small businesses.