IT Support Analyst
Highspot(1 month ago)
About this role
The IT Support Analyst at Highspot provides empathetic and efficient technical support to end users, ensuring a seamless and high-quality customer experience. The role focuses on managing the full hardware and software lifecycle, maintaining scalable operations, and continuously improving internal systems and processes. It requires close collaboration with global, cross-functional teams to deliver consistent support across regions. The position is based in Hyderabad, supporting Highspot’s growing presence in the Asia Pacific markets.
Required Skills
- Customer Support
- Issue Diagnosis
- Incident Escalation
- Documentation Management
- Runbook Creation
- Process Improvement
- Workflow Optimization
- Hardware Management
- Software Lifecycle
- Inventory Management
+15 more
About Highspot
highspot.comHighspot is an AI-powered sales enablement platform that helps go-to-market teams find, deliver, and measure the content, training, and coaching they need to win deals. It combines content management and search, guided selling/playbooks, training and role‑play, and analytics to improve rep skills and surface the right assets at the right time. Deep integrations with CRM and other GTM systems plus AI-driven recommendations and performance insights help organizations scale onboarding, coaching, and revenue execution.
View more jobs at Highspot →