About this role
MongoDB is looking for an IT Support Specialist to join the support team covering the US West region from Palo Alto, CA. The role emphasizes providing technical support, developing solutions, and managing internal tech infrastructure in physical and cloud environments. The candidate will also have opportunities for personal growth and technical development.
Required Skills
- Troubleshooting
- Support
- Network
- Automation
- MacOS
- Windows
- Technical Support
- Google Workspace
- Jira
- Slack
About MongoDB
mongodb.comMongoDB is a general-purpose, document-oriented database platform that uses a flexible, JSON-like data model (BSON) to help developers build modern applications. It’s available as self-managed software and as MongoDB Atlas, a fully managed cloud database service offering global clusters, automated scaling, backups, and enterprise-grade security. The platform delivers ACID transactions, a rich query and aggregation framework, full-text and vector search, change streams, mobile sync, and integrated tools for app services, analytics, and visualization. Widely adopted by startups and enterprises, MongoDB positions itself as an AI-ready database to accelerate time-to-market for data-driven applications.
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