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IT Support Specialist at Cyara - ApplyBlast

IT Support Specialist

Cyara

3 months ago

3.8 on Glassdoor

Remote

Full Time

Junior

1 applicant

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About this role

Cyara is seeking an IT Support Specialist to serve as the first line of technical support for its global workforce. The role involves troubleshooting hardware, software, and network issues across Windows and macOS environments while managing user onboarding and asset inventory. Candidates will participate in IT projects and maintain accurate documentation to ensure high levels of service and operational security compliance.

Responsibilities

Troubleshoot and resolve hardware and software issues for global staff
Manage and prioritize multiple support requests to meet SLAs
Support wireless and wired network configurations and diagnostics
Provision and deprovision new user computers and accounts
Maintain accurate records of support activities and security policies

Skills

Qualifications

Bachelor's in IT

About Cyara

cyara.com

Headquarters

Austin, Texas, United States

Company Size

201-500 employees

Founded

2006

View Profile

Cyara is an AI-first CX assurance platform that helps enterprises validate, monitor, and govern AI agents and customer experience journeys before and after deployment. It provides goal-based AI agent testing, continuous production monitoring, hallucination detection, and compliance assurance across voice, chat, and digital channels. Cyara also offers broader CX infrastructure validation including IVR, telco, and WebRTC testing, serving as the confidence layer for AI-driven customer experience at scale.