IT Tech Support I

Enviva(22 days ago)

Bethesda, MDOnsiteFull TimeJunior$70,000 - $77,000Information Technology

About this role

Enviva is hiring a Technology Support Specialist I to serve as the first point of contact within its Technology Solution Center. The role supports internal customers with technology-related requests and issues across Enviva’s technology environment, acting as the “face of technology.” The position includes on-call expectations and limited travel to production facilities.

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Required Skills

Technical Support
Help Desk
Incident Management
Troubleshooting
Customer Service
Active Directory
Windows
Office 365
Printer Support
Knowledge Base

+2 more

Qualifications

Bachelor’s Degree in Computer Science
ITIL Certification

About Enviva

envivabiomass.com

Enviva Biomass is a leading producer of industrial-grade wood pellets used as a renewable fuel for power generation and industrial heat. The company owns and operates pellet mills, storage and export terminals across the southeastern United States and supplies customers globally, particularly utilities and industrial buyers in Europe and Asia. Enviva emphasizes certified chain-of-custody sourcing, forest management monitoring, and lifecycle carbon accounting to position its pellets as a lower‑carbon alternative to coal. It offers large-scale supply, logistics and contract solutions to help customers shift from fossil fuels.