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ITSM Consultant at Voya Financial - ApplyBlast

ITSM Consultant

Voya Financial

3 months ago

3.8 on Glassdoor

Hartford, Connecticut, United States

Onsite

Full Time

Senior

0 applicants

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About this role

The ITSM Consultant is a senior practitioner responsible for operating, governing, measuring, and continuously improving enterprise IT Service Management processes. The role works across technology teams, service owners, and business stakeholders to enhance process execution, service reliability, and align ITSM practices with organizational objectives.

Responsibilities

Operate and continuously improve assigned ITSM processes
Define and maintain process standards, governance, and controls
Analyze service‑management data to identify gaps and improvement opportunities
Lead cross‑functional workshops and drive process transformation initiatives
Translate business needs into functional requirements and partner with technical teams

Skills

Qualifications

Bachelor's degree in Information Technology, Computer Science, Business or related fieldITIL Service Management Foundation certification

About Voya Financial

voya.com

Headquarters

New York, New York, United States

Company Size

5001-10000 employees

Founded

2014

View Profile

We help individuals and employers clear a path to financial confidence with 401(k)s, 403(b)s, 457s, HSAs, FSAs, life, disability & voluntary insurance.