ITSM Manager

The ITSM Manager leads the design, implementation, and continuous improvement of ITIL-based processes across the enterprise, establishing and maturing ITSM frameworks from the ground up. This role ensures operational excellence, compliance, and service quality throughout the organization's AI-driven ecosystem of partners, suppliers, and enterprise customers. The position involves driving ITSM transformation initiatives, developing policies aligned with ISO standards, and fostering cultural change and process standardization across global teams.