ITSM Service Catalog Manager
02 CACI, INC.-FEDERAL(8 days ago)
About this role
The ITSM Service Catalog Manager at CACI oversees the design, development, and management of the ServiceNow service catalog, focusing on enhancing user experience and aligning with IT service management best practices. The role involves stakeholder engagement, process improvement, and performance monitoring to ensure the catalog meets organizational needs.
Required Skills
- ServiceNow
- UX Design
- Wireframing
- Process Improvement
- Stakeholder Engagement
- Request Management
- User Experience
- Prototyping
- Change Management
- ITIL
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