ITSM Strategy, Governance, and Service Catalog Lead

BRKZ(1 month ago)

HybridFull TimeSenior$99,000 - $225,000Information Technology

About this role

The ITSM Strategy, Governance, and Service Catalog Lead provides enterprise-wide leadership for IT Service Management strategy, governance, and maturity, driving continuous improvement and alignment with business priorities. This role owns the end-to-end service catalog lifecycle and ensures integration of the catalog with ITSM processes and configuration management practices. The position partners closely with senior IT leaders and cross-functional teams and requires U.S. citizenship.

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Required Skills

ITSM
Service Catalog
Governance
CMDB
CSDM
Configuration Management
ITIL 4
KPI Reporting
Stakeholder Management
ServiceNow

+2 more

Qualifications

Bachelor's Degree in IT, Computer Science, or Business
ITIL 4 Advanced Certification (Strategic Leader/Managing Professional/Master)
U.S. Citizenship

About BRKZ

boozallen.com

Booz Allen Hamilton is an advanced technology and management consulting firm that helps government and commercial clients transform missions using analytics, digital, engineering, and cybersecurity capabilities. The company designs and deploys data-driven, AI-enabled, cloud and cyber solutions to advance civil, defense, and national security priorities as well as enterprise modernization and operational resilience. Founded in 1914 and headquartered in McLean, Virginia, Booz Allen combines deep technical expertise and expert services—strategy, systems engineering, and program support—to deliver outcomes for public- and private-sector programs.

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