IVR and Telephony Program Group Manager

Citi(18 days ago)

Irving, TX, United StatesOnsiteFull TimeSenior$169,600 - $254,400Product Management and Development

About this role

This role involves leading the development and implementation of next-generation IVR and telephony routing solutions leveraging advanced AI technologies. The position requires strategic oversight, stakeholder management, and team leadership in a high-tech environment aimed at improving customer service and operational efficiency.

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Required Skills

AI
LLMs
Speech-to-Text
Text-to-Speech
IVR
Program Management
Telephony
Customer Experience
Automation
Voice Technologies

About Citi

citi.com

Citibank offers multiple banking services that help you find the right credit cards, open a bank account for checking, & savings, or apply for mortgage & personal loans.

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