[Job- 26853] Senior Support Analyst, Brazil

CI&T(1 month ago)

RemoteFull TimeSenior$107,963 - $146,208 (estimated)Information Technology

About this role

The Senior Support Analyst will support and maintain a large CPG client's digital platforms, ensuring stability, performance, and reliability, especially during key promotional periods and campaigns. The role focuses on handling support requests and incidents end-to-end while keeping stakeholders informed and aligned with business outcomes. It also involves proactive monitoring, continuous improvement of support processes, and leveraging AI-driven automation to enhance operational efficiency. The position requires working closely with business and technical teams to ensure that live promotions and consumer experiences run smoothly.

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Required Skills

Technical Support
Incident Resolution
Client Communication
Production Operations
Platform Monitoring
Ticket Management
Knowledge Sharing
Documentation Writing
Linux Administration
Windows Administration

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