Knowledge Management Owner

Cabinetworks Group Michigan, LLC(1 month ago)

HybridFull TimeSenior$80,000 - $95,000Customer Care

About this role

The Knowledge Management Owner (KMO) is responsible for overseeing the Knowledge Management ecosystem within CWG Customer Care, focusing on the adoption of Knowledge Centered Service (KCS) practices. This role involves creating, managing, and optimizing both customer-facing and internal knowledge to enhance customer experiences and operational efficiency.

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Required Skills

Knowledge Management
Customer Care
Content Development
Analytical Skills
Digital Self-Service

Qualifications

Associate or Bachelor’s Degree

About Cabinetworks Group Michigan, LLC

cabinetworksgroup.com

Cabinetworks Group is a leading manufacturer and distributor of kitchen and bath cabinetry, known for having the most diverse portfolio of cabinetry brands in the industry. The company offers a wide spectrum of products that cater to every consumer and price point, ensuring a solution for various design needs. With a commitment to quality and innovation, Cabinetworks aims to serve as a national leader in cabinetry by providing exceptional products that enhance homes and spaces.

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