Columbia Sportswear

Knowledge Management Specialist II

Columbia Sportswear

1 month ago
Portland, OR, United States
Onsite
Full Time
Medior
0 applicants
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Columbia Sportswear
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About this role

The Knowledge Specialist is responsible for creating clear, concise, and accurate self-service content that enhances customer experience and supports customer care teams. They transform complex information into accessible resources, work with AI-assisted content, and collaborate with cross-functional teams to improve communication and knowledge management.

Skills

Qualifications

Bachelor's degree in Communications or Information ManagementExperience in content creation and managementKnowledge of AI-assisted content and virtual agentsExperience with knowledge management systems and CRMProficiency in HTML
Columbia Sportswear

About Columbia Sportswear

columbia.com

Columbia makes innovative clothing & footwear for all your outdoor adventures. Greater Rewards members get free shipping.

About Columbia Sportswear

Headquarters

San Francisco, CA

Company Size

201-500 employees

Founded

2018

Industry

Technology

Glassdoor Rating

4.2 / 5

Leadership Team

Sarah Johnson

Chief Executive Officer

Michael Chen

Chief Technology Officer

Emily Williams

VP of Engineering

David Rodriguez

VP of Product

Jessica Thompson

Chief Financial Officer

Andrew Park

VP of Sales

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