Knowledge Management Specialist II
Columbia Sportswear(9 days ago)
About this role
The Knowledge Specialist is responsible for creating clear, concise, and accurate self-service content that enhances customer experience and supports customer care teams. They transform complex information into accessible resources, work with AI-assisted content, and collaborate with cross-functional teams to improve communication and knowledge management.
Required Skills
- Content Creation
- Content Management
- HTML
- Communication
- Data Analysis
- Knowledge Management
- Customer Service
- CRM
- AI Content
- Collaboration
Qualifications
- Bachelor's degree in Communications or Information Management
- Experience in content creation and management
- Knowledge of AI-assisted content and virtual agents
- Experience with knowledge management systems and CRM
- Proficiency in HTML
About Columbia Sportswear
columbia.comColumbia makes innovative clothing & footwear for all your outdoor adventures. Greater Rewards members get free shipping.
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