Capgemitecp3
The L1.5/L2 Support Agent role provides specialized second-level technical support to ensure timely analysis and resolution of medium-complexity technology incidents. This position is responsible for validating escalations, managing access and permissions, performing advanced infrastructure troubleshooting, and documenting solutions to enhance the first-level team's resolution capabilities. The role focuses on maintaining operational continuity and improving IT service delivery for users.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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and employee contacts for Capgemitecp3.